Tesla has entered the realm of autonomous ride services with the introduction of its Robotaxi service. This new offering is accompanied by a proprietary Robotaxi app, which is currently accessible exclusively to influencers. Yet, there are plans to make it broadly available as the service becomes publicly accessible.

User Initiation

Signing In

Upon launching the app, users are welcomed with an image of a Model Y Robotaxi. The app's theme highlights a distinct gold Cybercab motif, offering a unique aesthetic. Users have the option to sign in using their existing Tesla account or to create a new one. Once logged in, the app syncs seamlessly with the user's Tesla account, importing profile pictures and payment data. This integration creates a streamlined experience, reminiscent of Tesla's Supercharging system, as there’s no need to settle payments at the end of a ride.

Navigating the App

Destination Selection

The interactive map at the core of the app allows users to pinpoint their current locale and view the Robotaxi service area. Below the map, a search interface helps users input destinations or explore nearby attractions like eateries and shopping hubs. Users can also revisit previous search entries listed below the search box. Notably, the app informs users of the current wait time for a Robotaxi by position and displays an initial flat fee of $4.20, although this pricing model may evolve.

Monitoring Ride Progress

As soon as a pickup spot and destination are submitted, the app displays updates on the status of the vehicle. Users can track the real-time location of the Robotaxi on the map. This includes a visual indicator of the vehicle's arrival time and travel details. Moreover, the app provides a vehicle visualization, ensuring easy identification by showing its color and plate number. During the waiting period, users have the facility to cancel the request or report issues.

Vehicle Arrival

When the Robotaxi pulls in, users can engage with specific vehicle controls. These controls include sounding the horn, flashing lights, and operating door locks and the trunk. Additionally, Tesla supplies Live Activity features for tracking the vehicle even outside the Robotaxi app, along with educational prompts on vehicle use such as handling Model Y doors.

App Features and Settings

Functional Menus

• Safety and Privacy
• Payment Options
• Data Sharing: This controls app access to device location services, vital for booking rides despite user options to disable it.
• Ride History: A comprehensive log listing ride details by date, fees, and routes, with a feature to report lost items.
• Support: Provides options for managing lost and found cases, though post-ride support connections seem limited.
• Appearance: Offers light and dark mode options, deviating from the constant dark mode seen in the traditional Tesla app.

In-Ride Adjustments

While in transit, users can make real-time adjustments to settings like cabin temperature and audio preferences. Options exist for immediate support calls or directing the vehicle to pull over. Basic controls differ from security monitor settings, emphasizing user-limited functionality.

Completing Your Ride

Concluding a trip involves selecting the 'Finish Ride' option, followed by prompts to exit the vehicle or access the trunk. Users can rate their experience and tip the automated system, complete with Easter egg incentives for those showing appreciation.